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Facing redundancy in a busy job market can be challenging, but with the right approach, you can navigate this period successfully. It can feel like an uphill struggle, no matter what your level of experience. At Sudale Search we always advise you to have a strategy and try to see this as an opportunity; someone […]

The UK National Contact Centre Awards are here, for the 28th year running, celebrating contact centre talent across the length and breadth of the UK, and Sudale Search is proud to be involved.   Organised by the Call Centre Management Association, the longest established association representing the contact centre industry, these awards recognise the best

In my opinion, there isn’t a business or industry out there that isn’t trying to enhance their customer journey and, more specifically, improve their interactions with customers both traditionally and digitally (with the digital being most sought-after experience in the market). So, if you have people in this area of your business that you think

Hiring and retention go hand in hand. You see a mass exodus from a business, and it automatically seen as a less attractive proposition, in the same way you see a bunch of happy employees who clearly love what they do, and that business becomes immensely more attractive. (Side note here, this isn’t as easy

An overview of how best to navigate the tough market conditions in 2022. Are you struggling with your PSL? Are you struggling to fill roles? My best advice on how to navigate