September 2022

In my opinion, there isn’t a business or industry out there that isn’t trying to enhance their customer journey and, more specifically, improve their interactions with customers both traditionally and digitally (with the digital being most sought-after experience in the market). So, if you have people in this area of your business that you think […]

Hiring and retention go hand in hand. You see a mass exodus from a business, and it automatically seen as a less attractive proposition, in the same way you see a bunch of happy employees who clearly love what they do, and that business becomes immensely more attractive. (Side note here, this isn’t as easy