Hiring a Customer Experience Manager for a PE Backed Tech Start-Up
The business was recruiting for its first dedicated Customer Experience(CX) Manager—a versatile professional capable of building out data and insights while improving the help centre and overall customer experience.
Securing a Head of Customer Care for a High-Growth E-Commerce Scale-Up
A high-growth, VC Backed E-Commerce scale-up, poised to double its £25M revenue. With a history of 200% year-on-year growth, the company is on a mission to enhance the health and happiness of dogs in the UK while preparing to explore new markets.
Strategic Leadership Hire for Government-backed Energy Innovator
A high-profile disruptor within the UK energy sector recently
transitioned from corporate ownership to a government-backed entity.
Tasked with the critical mission of decarbonising the UK energy system,
the organisation faced an urgent requirement to bolster its leadership
with key senior appointments to support its ambitious transformation
agenda.
Transforming CX in a Competitive Digital Landscape: A Strategic Hire Success
A European InsurTech organisation headquartered in London, supported by a large international backer. Their customer base was growing by over 1M customers per annum and needed to achieve more sustainable growth.
multi-hire customer campaign - insurtech
Sudale Search were instructed on a mult-hire campaign for scaling Insurtech
business who operate in the consumer electronics space.
Strategic Recruitment & Fraud Operations Transformation in FinTech
High growth, FinTech Scale up. They were entering a vital phase of significant growth and needed to increase operational rigour whilst enhancing customer experience.
Rethinking Leadership
A Case of Hiring for
What’s Needed Now
A fast-growing, founder-led challenger brand in the beauty industry came to us during a period of explosive growth, with revenues increasing fivefold month-on-month. Preparing for their first leadership hire outside the founding circle, they faced urgent pressure to strengthen customer experience operations while the founder leading the function was about to go on maternity leave