September 2024

Balancing Motherhood and Career: Real Stories from Women in CX   This is a collaboration article with our partners at Women in CX, please find original article here: Balancing Motherhood and Career: Real Stories from Women in CX — Women in Customer Experience Navigating the complex and often conflicting demands of motherhood and a career […]

In the world of customer-centric leadership, the terms “Customer Experience” (CX) and “Customer Operations” are often used interchangeably—sometimes even by companies themselves. This leads to confusion not only in role titles but also in the kind of talent you attract. A Customer Experience Director may not be the same as a Customer Operations Director, and