What is your Onboarding process saying about your Employee Experience? What is your onboarding process saying about your employee experience? (cxm.co.uk) (link to original article written for CXM) The employee experience begins at the first point Read More »
Is remote working damaging to the culture of your business? Love it or hate it remote working is here to stay – there are some businesses that have lapped it up and run away with Read More »
Tackling redundancy head on Facing redundancy in a busy job market can be challenging, but with the right approach, you can navigate this period successfully. It can feel like Read More »
UK National Contact Centre Awards The UK National Contact Centre Awards are here, for the 28th year running, celebrating contact centre talent across the length and breadth of the UK, Read More »